Questions, answered.

ScalpMist features a built-in reservoir and powered mist function. Fill the reservoir according to the product instructions, then use the control on the brush to activate the mist while brushing.

Fill the reservoir as directed, activate the mist function when needed, and gently brush through your hair while massaging the scalp. After use, the retracting mechanism helps make trapped hair easier to remove.

Only use liquids that are suitable according to the product instructions. We recommend checking the instructions supplied with your ScalpMist before adding anything to the reservoir.

Yes. ScalpMist can still be used as an everyday air-cushion brush and scalp massage tool without activating the mist.

Use the retracting mechanism to help release collected hair from the brush, making regular clean-up easier.

ScalpMist is rechargeable via USB. Charging instructions are included with the product.

ScalpMist is currently available in Pink, Beige and Purple.

Yes. Brellivo currently offers free standard shipping on all orders.

Yes. Tracking is available when you select our insured shipping option at checkout.

Most orders are dispatched within 1–3 business days. During busy periods, dispatch may take up to 5 business days.

Average delivery is generally around 8–14 business days, although international delivery times can vary depending on destination, customs and the local courier.

Yes. Brellivo ships to multiple countries internationally through our logistics partners.

Brellivo is an Australian business and works with international logistics partners to fulfil and ship orders efficiently to customers in different countries.

Contact us as soon as possible through our Contact page. If the order has not yet been dispatched, we’ll do our best to update the address.

Once an order has already shipped, we may not be able to change the delivery details.

First check around your property, with household members, neighbours and your local courier. If the courier has confirmed delivery but the parcel cannot be located, contact the courier directly using your tracking information.

If your product arrives faulty, damaged or incorrect, contact us within 30 days of receiving your order so we can assess the issue and help resolve it.

We do not generally accept returns for change of mind. Please review the product details and colour selection carefully before placing your order.

Contact us as soon as possible with your order details and photos or video showing the issue. We’ll review the problem and advise you on the next step.

We do not currently offer direct exchanges for change of mind. Please make sure you select your preferred colour before completing checkout.

Once a refund has been approved, it will be returned to your original payment method. Processing times can vary depending on your bank or payment provider.