Shipping policy

Shipping & Delivery

What happens after placing my order?

Once your order has been placed, you will receive an order confirmation at the email address provided during checkout. If you cannot find the confirmation email, please check your junk or spam folder.

Orders are processed and dispatched through our international fulfilment network. Most orders are dispatched within 1–3 business days. During peak periods, please allow up to 5 business days for dispatch.

Do you offer free shipping?

Yes. Brellivo currently offers free standard tracked shipping to destinations available at checkout.

What happens if I entered the wrong address?

If you notice an error in your shipping address, please contact us as soon as possible at support@brellivo.com with “URGENT – Address Change” in the subject line.

We will do our best to update the address before your order is dispatched. Once an order has been shipped, we may not be able to make changes.

Customers are responsible for ensuring that the shipping information provided at checkout is accurate. If an order cannot be delivered due to an incorrect or incomplete address, please contact us and we will assist where reasonably possible.

How do I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow approximately 2–4 business days for tracking information to begin updating after dispatch.

When will I receive my order?

Our current estimated delivery time is approximately 8–14 business days after dispatch.

Delivery times are estimates and may vary depending on your destination, local postal services, customs processing, public holidays and other circumstances outside our control.

Where will my package ship from?

Brellivo is an Australian business that works with international fulfilment and logistics partners, including partners located in China.

This allows us to offer our products to customers across multiple countries while maintaining competitive pricing and international delivery.

Customs, duties and import charges

Depending on your destination, your order may be subject to customs duties, import taxes or other charges imposed by local authorities.

Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

Lost or stolen orders

If tracking confirms that your order has been delivered but you cannot locate it, please contact us at support@brellivo.com.

We may ask you to check with household members, neighbours, your local delivery location and the courier before we investigate further.

Each case will be reviewed individually. Nothing in this policy limits any rights you may have under applicable consumer law.

Delayed orders

Occasionally, international deliveries may experience delays due to customs processing, carrier disruptions, severe weather, public holidays or other circumstances outside our control.

If your order is taking significantly longer than expected, please contact us at support@brellivo.com and we will help you check its status.

Have more questions?

If you have any questions about shipping or delivery, please contact us at:

support@brellivo.com